Vol-2216⫷ Vol-2217 ⫸Vol-2218
urn:nbn:de:0074-2217-0


Vol-2217/paper-gra⫷Vol-2217/paper-gro⫸Vol-2217/paper-hen
Jere GrönmanPetri RantanenMika SaariPekka SillbergHannu Jaakkola

Lessons Learned from Developing Prototypes for Customer Complaint Validation