Vol-3111⫷ Vol-3112 ⫸Vol-3113
urn:nbn:de:0074-3112-0


Vol-3112/paper2⫷Vol-3112/paper3⫸Vol-3112/paper4
Mathias HanssonKristin AngelFelix MannhardtKnut Kvale

How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements?