Vol-3448⫷ Vol-3449 ⫸Vol-3450
urn:nbn:de:0074-3449-0


Vol-3449/paper19⫷Vol-3449/paper20⫸Vol-3449/paper21
Chiara Fioravanti

Designing visual diagrams to explain how to access public online services to vulnerable audiences: insights from a field experience in Italy (short paper)