BPM2019IF
17th International Conference on Business Process Management 2019 Industry Forum

Table of Contents

• Preface
  
  

Session 1 - Invited Talks

• Improved patient journeys: ERP transformation and the radical deployment of process management across 500,000 nursing days at Hirslanden 1-15
  Thomas Kuhn , Jenny Bruhin , Tecwyn Hill

• Ditching labor-intensive paper-based processes: process automation in a Czech insurance company 16-24
  Jan Marek , Kurt Blümlein , Jürgen Neubauer , Charlotte Wehking

• Customer journey analysis at a financial services provider using self service and data hub concepts 25-36
  Joos C. A. M. Buijs , Rick F. M. Bergmans , Rachied El Hasnaoui

Session 2

• Exploring BPM adoption and strategic alignment of processes at Raiffeisen Bank Kosovo 37-48
  Elheme Azemi , Saimir Bala

• Mechanisms for creating successful BPM governance: insights from Commonwealth Bank of Australia 49-60
  Wasana Bandara , John C. Merideth , Angsana Techatassanasoontorn , Paul Mathiesen , Dan O'Neill

• What if process predictions are not followed by good recommendations? 61-72
  Marcus Dees , Massimiliano de Leoni , Wil van der Aalst , Hajo A. Reijers

• A processes reference framework for creative and cultural industries 73-84
  Angelo Corallo , Mariangela Lazoi , Manuela Marra , Lorenzo Quarta , Aurora Rimini , Cesare Liaci

• The adoption of globally unified process standards via a multilingual management system - the case of Marabu, a worldwide manufacturer of printing inks and creative colours of the highest quality 85-93
  Klaus Cee , Iris Bruns , Andreas Schachermeier , Lena Franziska Kaiser

Session 3

• BPM adoption at Bilfinger 94-105
  Seyed Amir Bolboli , Ludger Hasenauer , Cristina Cabanillas

• centurio.work – Industry 4.0 integration assessment and evolution 106-117
  Jürgen Mangler , Florian Pauker , Stefanie Rinderle-Ma , Mathias Ehrendorfer

• Sensor-enabled wearable process support in corrugation industry 118-129
  Stefan Schönig , Andreas Erner , Michael Market , Stefan Jablonski

• Global accounting with the workflow management system TIM at Deutsche Bahn Group 130-141
  Fabian Ludacka , Jean Duell , Philipp Waibel

• Applying adaptive case management to enable energy efficiency performance tracking in building construction projects 142-153
  Antonio Manuel Gutierrez Fernandez , Freddie Van Rijswijk , Christoph Ruhsam , Ivan Kofrak , Klaus Kogler , Anna Shadrina , Gerhard Zucker

Session 4

• Process improvement benefits realization: insights from an Australian university 154-165
  Imesha Denagama Vitharanage , Denise Toman , Wasana Bandara , Rehan Syed

• Enabling process mining in aircraft manufactures: extracting event logs and discovering processes from complex data 166-177
  Alvaro Valencia-Parra , Belen Ramos-Gutierrez , Angel Jesus Varela-Vaca , Maria Teresa Gomez-Lopez , Antonio Garcia Bernal

• Unraveling and improving the interorganizational arthrosis care process at Maastricht UMC+: an illustration of an innovative, combined application of data and process mining 178-189
  Karlijn F. Canjels , Maike S. V. Imkamp , Tim A. E. J. Boymans , Rob J. B. Vanwersch

• Data-driven deep learning for proactive terminal process management 190-201
  Andreas Metzger , Johannes Franke , Thomas Jansen